Privacy Policy
Home Kitchen is committed to safeguarding your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your data is protected.
1. Information We Collect
a. Personal Information
We collect personal data that identifies you directly when you:
- Register for our services (e.g., meal subscriptions, festival orders)
- Fill out forms on our website or mobile app
- Contact customer support or engage with us on social media
- Participate in surveys, feedback forms, or promotional activities
This may include:
- Full Name
- Mobile Number
- Email Address
- Delivery Address (hostel, home, office, etc.)
- Payment Information (card details, UPI IDs – securely handled via third-party gateways)
- Dietary preferences (veg, non-veg, vegan, fitness-based, etc.)
b. Non-Personal Information
We also collect data that does not identify you individually but helps us understand user behavior and improve services:
- Browser and device information (OS, screen size, type)
- IP address and location (approximate)
- Time and date of site visits
- Pages viewed and duration of visit
- Referring websites or ads
- App usage statistics and crash logs
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To prepare, package, and deliver your customized meal plans or festive food items
- User Experience: To remember preferences, suggest meals, and personalize the content shown to you
- Customer Support: To respond to inquiries, handle complaints, or offer support with your orders
- Marketing & Promotions: To send offers, discounts, festival menus, and referral program details (you can opt out anytime)
- Improving Our Services: To analyze usage data and optimize our menus, delivery schedules, or website functionality
- Regulatory Compliance: To comply with food safety standards (e.g., FSSAI), tax laws, or local authorities if necessary
3. Cookies and Tracking Technologies
We use cookies, beacons, pixels, and similar technologies to enhance your browsing and app experience.
Types of Cookies Used:
- Essential Cookies: Required for core functionality like login, payment processing, and meal selection
- Performance Cookies: Help us analyze traffic, page speed, and overall usability
- Functional Cookies: Remember your meal preferences, language settings, and location
- Marketing Cookies: Track your visits to show relevant ads and offers on social media or partner websites
You can manage or delete cookies in your browser settings, although this may limit some features.
4. Sharing Your Information
We do not sell your data. We only share your information in the following scenarios:
- With Delivery Partners: So your meals are delivered to the correct address on time
- With Payment Providers: For processing secure payments (we do not store your card/UPI information)
- With Legal Authorities: If required by court orders, audits, or to comply with laws
- With Tech Partners: Such as our app or website developers, who help us maintain a secure platform
- With Marketing Agencies: For running email/SMS campaigns, only with your consent
All our partners follow strict confidentiality and data protection agreements.
5. Data Security
We implement physical, digital, and procedural safeguards to ensure your data is protected from:
- Unauthorized access
- Data loss, misuse, or destruction
- Hacking or phishing attacks
Some of the steps we take include:
- SSL encryption for data transfers
- Secure payment gateways
- Access controls for sensitive data
- Regular system audits and malware scans
However, please note that no method of transmission over the Internet is 100% secure.
6. Your Rights
As a user, you have control over your personal data. You may:
- Access your data and check what information we store
- Edit or Update your profile details or delivery addresses
- Request Deletion of your account and associated data
- Withdraw Consent for receiving promotional messages
- Request Data Portability (in applicable jurisdictions)
You can exercise these rights by contacting our support team via the details below.
7. Third-Party Links
Our platform may contain links to:
- Payment gateways (e.g., Razorpay, Google Pay)
- Delivery tracking services
- Partner sites (e.g., food bloggers, social media influencers)
We are not responsible for the content, security, or privacy policies of these third-party websites. Please review their policies before engaging.
8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete the information.
9. Changes to This Privacy Policy
We may revise this Privacy Policy as our services evolve. Changes may reflect:
- New features (e.g., allergy filters, chatbot support)
- Legal or regulatory updates
- Platform or partnership changes
All changes will be posted on this page with the updated effective date. You are encouraged to review this page periodically.
10. Contact Us
If you have any questions, feedback, or wish to exercise your rights, please contact us:
Home Kitchen
Ratheesh T, CEO
📍 Location: [27/15 Shanthi Nagar Main Road , Adambakkam ,Chennai-600088]
📞 Phone: 6383944103
📧 Email: ratheesh190007@gmail.com